Overview
Credits are Nuvia’s transaction currency. They enable actions across the platform such as generating AI insights, enriching data, and creating personalized campaigns. Credits are reloaded automatically each billing cycle according to the active plan, and can also be purchased optionally through Bundles or Pay-per-use mode.
Introduction
Every Nuvia user has a monthly credit plan with specific rules and validity. Credits are used to power data enrichment, generative AI, campaign sequence creation, and other resource-intensive actions.
Credit management is available directly under the Credits tab, inside the Organization module.
Below are the main fundamentals and usage rules that define how credits work in the platform.
Fundamentals
Each user is assigned to a monthly credit cycle based on their subscription date.
Example: if the plan starts on May 15, the cycle automatically renews on June 15.
Plan credits are valid for one month and expire at the end of the billing cycle.
Unused credits within a cycle do not roll over or qualify for reimbursement.
This model provides flexibility and transparency, aligned with modern SaaS billing practices.
Usage rules and credit limits
When credits run out
If a user runs out of credits before the end of the billing cycle, there are three available options:
Consume credits on a Pay-per-use basis
The user can continue executing actions normally, and additional credits used will be automatically debited and detailed in the next billing cycle.
This option must be enabled in the Credits management tab.
Purchase credit packages (Bundles)
Once a bundle is purchased, credits are added immediately to the user’s account.
Unlike plan credits, bundle credits remain valid for 3 months.
This allows extended flexibility in credit usage.
Wait for the next billing cycle renewal
The system will display a notification indicating that credits are depleted and suggest available options to continue.
Plan credits are always used first. If there are available bundle credits, they are used before Pay-per-use credits
Credit consumption order
Nuvia follows a defined order of priority when consuming credits:
Bundle Credits (by expiration order – FIFO)
Monthly Plan Credits
Pay-per-use Credits — only if the option is activated
This ensures that credits are consumed efficiently and within their respective validity periods.
Bundles: operation and validity
Each purchased bundle has a unique ID and a 3-month expiration period.
Bundle credits are always consumed from the oldest to the newest (FIFO – First In, First Out).
Only one bundle can be purchased per billing cycle.
The bundle and credit consumption history is visible within the billing section.
Example statement:
ID | Purchase Date | Description | Billing Cycle | Expiration |
B01 | May 20, 2025 | Bundle – 5,000 credits | May 15 – Jun 15 | Aug 18, 2025 |
B02 | Jun 22, 2025 | Bundle – 10,000 credits | Jun 15 – Jul 15 | Sep 22, 2025 |
Combined use and special rules
Bundle credits are always consumed before plan credits.
If a bundle does not contain enough credits to complete an action, the system will automatically complement it with plan credits.
Example: if 2 credits are missing to complete a data enrichment, the system will use 1 credit from the bundle and 1 from the plan.
If the user has no credits and no Pay-per-use activated, they can still navigate the platform and use free features, but will not be able to run enrichments or other paid actions.
Simultaneous use rules
When a user enables Pay-per-use, they cannot purchase bundles in the same billing cycle.
If the user has an active bundle and enables Pay-per-use, the consumption order will follow this logic:
Bundle → Plan → Pay-per-use
FAQs
Can I buy a bundle and also use Pay-per-use credits?
Can I buy a bundle and also use Pay-per-use credits?
Yes, as long as the bundle was purchased beforehand and Pay-per-use is enabled.
The credit usage order is: Plan → Bundle → Pay-per-use.
Can I enable Pay-per-use and later buy bundles?
Can I enable Pay-per-use and later buy bundles?
No. When Pay-per-use is enabled, the option to buy bundles is disabled, since this mode charges credits per action executed.
Can I buy more than one bundle within the same billing cycle?
Can I buy more than one bundle within the same billing cycle?
No. Only one bundle per billing cycle is allowed. After renewal, a new bundle can be purchased.
What happens if there are not enough credits left in the bundle?
What happens if there are not enough credits left in the bundle?
The system automatically complements the required amount with credits from the monthly plan (if available).
Do plan credits expire?
Do plan credits expire?
Yes. All monthly plan credits expire at the end of the billing cycle and do not roll over to the next month.
Can trial users buy bundles?
Can trial users buy bundles?
No. During the trial period, users have access to a limited number of free credits for testing.
Bundle purchases become available only after activating a paid plan.
Summary
Credits are the economic engine of Nuvia. They power every intelligent action on the platform, from data enrichment to campaign creation, and offer flexibility for users to scale usage predictably and transparently.